A full support ticketing system — SLA automation, rule-based workflows, AI-assisted replies, and satisfaction tracking — built directly into the platform.
Run a multi-location coworking business and you'll usually end up paying for two systems: your space management platform, and a separate helpdesk tool bolted on top to handle member support. FlexiAres includes both. Support requests, SLA tracking, automation, and satisfaction surveys live in the same place as your billing, CRM, and visitor data — not in a $50-per-agent-per-month tool you have to integrate separately.
FlexiAres includes a full support operation — SLA policies, rule-based automation, AI-assisted drafting, and CSAT tracking — in the same platform as your billing, CRM, and visitor data, without a separate helpdesk subscription or integration.
Support is part of the platform you're already paying for.
Ticket history lives with member, company, and location records.
Agents work in the same platform as everyone else.
Response and resolution deadlines tracked automatically, with breach escalation.
Assign, tag, escalate, and notify automatically based on conditions you define.
Faster reply drafting and automatic thread summarization.
Automatic satisfaction surveys with a dedicated results dashboard.
Every change to every ticket, logged automatically.
No API integration to maintain, no separate login for your support team, no syncing member data between two systems. Support tickets sit next to the member, company, and location records they're actually about.
This isn't a bare-bones ticket list bolted on as an afterthought. It's a full support operation: SLA policies with business-hours awareness, rule-based automation, AI-assisted drafting and summarization, and CSAT tracking.
For multi-location operators, support data by itself doesn't tell you much. FlexiAres builds a full profile for every company, location, and member — support history, ticket volume, resolution time, and satisfaction trends, all in one view. Spot a struggling location or an unhappy account before it becomes a bigger problem — something a separate helpdesk tool can't do, because it doesn't know your locations exist.
No. FlexiAres includes a full support ticketing system — SLA tracking, automation, AI assistance, and CSAT — as part of the platform, so there's no separate subscription or integration required.
No. It includes SLA management with business-hours awareness, rule-based automation, AI-assisted drafting and summarization, CSAT surveys, and a full audit trail — the same category of features you'd expect from a dedicated helpdesk product.
Yes. Because support lives in the same platform as your CRM, billing, and location data, ticket history is directly tied to the member, company, or location it's about — no manual cross-referencing needed.
Yes. Every company, location, and member gets a profile showing their full support history, ticket volume, resolution time, and satisfaction trends — giving portfolio operators visibility a standalone helpdesk tool can't provide.
This depends on your existing setup and data — worth a conversation with our team about your specific migration path.
AI-assisted reply drafting and ticket summarization are built into the helpdesk feature set.
Since support lives in the same platform your team already uses for member and location management, there's no separate tool to learn — it's the same interface and login.
Yes. You can configure rules that automatically assign, tag, escalate, or notify based on conditions you define — the same category of automation found in dedicated helpdesk products.
Yes. CSAT surveys are sent automatically when a ticket closes, with results rolling up into a dedicated dashboard.
Data that previously lived in a separate tool would need to be connected manually going forward if you continue using it — the value of FlexiAres's built-in system is that this connection happens automatically without a second tool at all.
Next step
A full helpdesk, built into the platform you already use.