Catch a bad experience before it becomes a lost client — not after.
Feedback that sits in an inbox doesn't help anyone. FlexiAres sends surveys the way your clients actually respond — email, SMS, shareable link, or QR code — scores every response automatically, and escalates the ones that need attention straight to the right manager. No spreadsheets, no manual follow-up chasing.
Send surveys the way your clients actually respond — email, SMS, shareable link, or QR code — then score every response automatically and escalate low ratings to the location manager before a bad experience becomes a lost client.
Sent directly through your configured mail system.
Reaches clients who won't open an email.
Drop it in a chat, a follow-up message, anywhere.
Print it at the front desk or meeting room for in-the-moment feedback.
Every response is scored and classified as Promoter, Passive, or Detractor.
Opens a support ticket and routes it to the location manager, with an admin fallback.
Build once, reuse across sends. Historical responses stay tied to what was asked at the time.
Surveys, responses, and escalations are scoped to the correct location automatically.
Every send is recorded — channel, recipient, and timestamp — before you send again.
No manual tallying. As soon as a client submits, FlexiAres calculates a score and classifies it using standard NPS bands:
| Score | Category |
|---|---|
| 9–10 | Promoter |
| 7–8 | Passive |
| 0–6 | Detractor |
That classification is attached to the response immediately, so your team sees a clear signal, not just raw numbers.
Email, SMS, a shareable link, or a QR code — choose whichever fits the moment, per send.
FlexiAres averages the scorable answers on a response and classifies the result using NPS bands: 0–6 is a Detractor, 7–8 is Passive, and 9–10 is a Promoter.
If the score falls below your configured threshold, FlexiAres automatically creates a support ticket and assigns it to the location's manager, with a fallback to an admin if no manager is assigned.
Yes. Every send — channel, recipient, and timestamp — is logged, so you have a full history before sending again.
Yes. Surveys, responses, and ticket escalation are all scoped by location, so multi-site operators see the right data for the right site.
Next step
Turn every interaction into feedback you can act on — automatically.