What this module does
Centralise operational tasks, support requests, feedback, and activities to improve service quality and member experience.
Operations & Experience Management
Run daily operations and improve member experience
FlexiAres operations and experience module supports the daily workflows that keep workspaces running smoothly — from pantry and tickets to surveys, tasks, and activity tracking.
Key capabilities
Pantry Management
Manage categories, orders, and charges.
Complaint & Ticket Management
Raise, assign, escalate, and resolve issues.
Ticket Categories
Organise tickets by type and priority.
Client Surveys
Create, send, and analyse surveys.
Survey Dashboard
View response trends.
Task Management
Tasks by category and due date.
Activity Logging
Log and categorise activities.
Check-in / Check-out
Member and visitor check-in and out.
Resource Management
Manage bookable resources.
Email Tracking
Opens, clicks, and retries.
Custom Reports
Build reports across tables.
Year-End Summary
Regenerable annual reports.
Run the day without losing the thread
Tasks, handoffs, and operational follow-ups stay visible for front desk and facilities — so “someone will handle it” becomes an owned action.
- Operational task ownership
- Clear status across the day
- Fewer dropped handoffs
Member experience is an operations problem
Service requests and experience workflows connect to the teams who fix them, not a disconnected inbox.
- Service request routing
- Faster response loops
- Better consistency across shifts
Multi-location operators stay aligned
Location-aware operations help portfolio managers see which sites are drowning without micromanaging every task.
- Site-level visibility
- Shared playbooks, local execution
- Escalation when work stalls
Connected to support and facilities
Operations works alongside ticketing, assets, and approvals so the same issue is not tracked three times.
- Handoff into support ticketing
- Link to asset and facility work
- Less duplicate tracking
Frequently asked questions
Is this a project tool or an operations layer?
It is built for day-to-day workspace operations — tasks, handoffs, and experience workflows — not generic project management.
Does it work across multiple locations?
Yes. Work is location-aware so each site runs locally while operators can still see portfolio health.
How does it relate to support ticketing?
Operations and support connect so member issues and internal tasks do not live in disconnected systems.
Works best with
Support & Ticketing
– Member issues and SLAs
Asset Management
– Facility work against assets
Visitor Management
– Front-desk daily flow
Explore other modules
View all modules →
Visitor Management
– check-in and front desk
Meeting Room Management
– room bookings and displays
Asset Management
– facility and resource tracking
Next step
Ready to modernise your workspace operations?
Run smoother daily operations